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Remote Tasks Feature: Users have found the remote tasks feature to be extremely beneficial, with many reviewers stating that it has saved …
Overview
What is N-able N-central?
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay…
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What is N-able N-central?
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and…
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- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is N-able N-central?
MSPs
and IT professionals use N-able™ N-central® to monitor and manage devices and complex
networks remotely. N-central provides
visibility and efficiency as the user's needs scale. N-central can help users:
1. Proactively monitor everything on a customer network—not just servers
and workstations—and troubleshoot.
2. Stay on top of threats with features like MFA, antivirus, integrated endpoint
detection and response, data backup, disk encryption, email protection, and
password management .
3. Automate routine tasks using rules and filters to customize policies by customer, site, or device type to gain precision and control.
N-able N-central Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
Additional Features
- Supported: Remote Monitoring & Management
- Supported: Endpoint Detection & Response
- Supported: Network Topology Mapping
- Supported: Mobile Device Management
- Supported: Remote Access
- Supported: Automation Manager
N-able N-central Screenshots
N-able N-central Video
SolarWinds N-central: One Powerful IT Management Platform
N-able N-central Competitors
N-able N-central Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Datto SIRIS, ConnectWise Automate, and Kaseya Traverse are common alternatives for N-able N-central.
Reviewers rate Patch Management highest, with a score of 6.
The most common users of N-able N-central are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Remote Tasks Feature: Users have found the remote tasks feature to be extremely beneficial, with many reviewers stating that it has saved them time and provided convenience in managing multiple devices without physical interaction.
Remote Support Functionality: The remote support functionality of the product has received high praise from users, who appreciate its efficiency in troubleshooting and resolving issues without the need for physical presence. Many reviewers have specifically mentioned how easy it is to remotely control user devices and initiate remote sessions.
Management Capabilities: The management capabilities of SolarWinds N-central, especially in terms of patch management and anti-virus management, are considered top-notch by users. Automatic approval and deployment of patches, as well as scheduling automatic antivirus scans, streamline the process and ensure device security without manual intervention.
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Poor Customer Support: Users have expressed dissatisfaction with the customer support provided by N-central, stating that the support team often gives scripted or copy-paste responses, leading to a lengthy process of back and forth before finding a real solution. Several users have mentioned that it can take more than a week for their support issues to be resolved.
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Lack of Granular Security: Some users have mentioned the lack of granular security in N-central, where users are assigned roles and everything under that role becomes accessible. This may not be ideal for all technicians who require more specific access controls.
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Prioritization of Sales over Customer Satisfaction: There are concerns among users regarding Solarwinds N-able's prioritization of sales over customer satisfaction. Many users have experienced difficulties in receiving timely responses to their support issues or concerns, while the sales team appears to be relentless in meeting its quotas.
Users commonly recommend the following for N-Central:
- Give it a try, especially with the free demos and trial period.
- Take advantage of on-boarding sessions to fully understand and set up the product.
- Spend time setting up and learning N-Central to fully experience its benefits.
- Make sure to thoroughly research and understand the options and features before implementing.
- Consider getting a trial to experience the capabilities of N-Central.
- Plan implementation and start with basic features before fully committing.
- Utilize global settings for easier use across customers.
- Build graphic charts to monitor and track performance.
- Dedicate a staff member to champion N-Central for maximum benefit.
- Review the product and talk to an MSP using N-Central before switching RMMs.
These recommendations highlight the importance of exploring N-Central through free trials, taking time to set it up properly, understanding its features, utilizing resources available, planning implementation, and seeking feedback from other users.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
We are using this with our managed services practice. We have roughly 20 customers that we support through N-central. It gives you device monitoring (Workstation, server, network equipment, printers, etc) and allows for remote access to workstations and servers. You can set alerts to email or chat (we use Slack) so you can stay notified of any issues in your environment.
- Remote access through Take Control.
- Backup Manager is built-in.
- Antivirus builtin.
- Automation tool.
- A steep learning curve.
- Alerting needs some help. Alerts can take up to 20 minutes.
- It's pieced together from different software, and sometimes that shows.
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- It's saved time and resources.
- It allows support for multiple customers remotely.
- Automated patching helps keep your customers up to date.
- ConnectWise Automate (formerly LabTech)
N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
SolarWinds N-Central has been implemented across our entire organization as a single platform for hardware inventory, remote support access, and reporting needs.
It allows multiple departments access to the same IT equipment database meaning the service desk can easily access user machine profiles to access remote support options and back-end support tools while the procurement department and account managers can use the same database for hardware inventory and software licensing reporting.
It allows multiple departments access to the same IT equipment database meaning the service desk can easily access user machine profiles to access remote support options and back-end support tools while the procurement department and account managers can use the same database for hardware inventory and software licensing reporting.
- SolarWinds N-central is an excellent tool for automation and deployment across thousands of network devices using the Network probe and Agent.
- SolarWinds N-central allows for constant monitoring allowing us to resolve issues before the client knows they have occurred.
- SolarWinds N-central has excellent integration as we use it in conjunction with Autotask for automated ticket logging based on alerts.
- SolarWinds N-central could benefit from a modular or customizable user interface.
- There is a steep learning curve if you wish to truly utilize all the functionality that N-Central offers.
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- SolarWinds N-central has had a massive impact on the availability of service desk resources as it allows for integration with Autotask for automated ticket logging.
- SolarWinds N-central reduces time spent per ticket as the back-end tools allow for tickets resolutions without client interaction.
- While the initial cost was rather high it is truly worth every penny.